If you wish to cancel an order, please contact the online store Manager at +30 2313 079 560 or send an email at [email protected] to cancel it. If the products have already been shipped, you should refuse to receive them so that they are returned to the company.
If you discover that the product is not the one you wanted, our company allows you to return it within fourteen (14) days of delivery, only if unused and in its original condition. When the product has been used or its original packaging has been tampered, the return shall not be accepted. If the return is not made within the period of 14 calendar days from the day of receipt or if any of the conditions for returns are not fulfilled, Muse Furs has the right not to accept the return of the products.
Before returning the product, you must contact the online store manager. Then you can:
Change the product through the online store: After contacting us, place your new order, stating “Bank deposit” as payment method and adding the word “CHANGE” in the comments. Then, send us the package with the product, enclosing the proof of purchase.
Make the change at any of Muse Furs’ privately owned stores.
The refunded amount is deposited in a bank account, which you should indicate in writing in a letter accompanying the returned product, or by sending a fax to +30 2313 079 560, or an email to [email protected]
All returns must be accompanied by the retail sales receipt. Where an invoice has been issued, returns should be accompanied by a dispatch note.
In all above cases, the payment and shipping costs (courier and bank remittance charges) shall be borne by the customer.
The address to which products are returned is: Muse Furs, Agias Anastasias & Laertou, 57001, Philippos Business Center, Thessaloniki, Greece.